MONDAY - 27.12
Everyone says that there is no playbook for product management, but yet all the top Silicon Valley companies are doing product in the same way. Why do all top companies work in squads? Why do all of the top PMs spend 80% of their time validating problems? Why do all top companies implement OKRs? Because it works, and it’s how you build trillion-dollar businesses. This presentation will give you insights into how they do it and how you could become an impact driven PM.
Building products based on customer data requires new skills.
It requires a different approach in discovery, data analysis, mockups, development, and launch.
We will learn together some of those new skills, how to put the focus on the customers' business needs, iterate with your customers using their own data, build your team with the right skillset and how to find the "must-haves" for your next product.
We all know how critical it is to engage with your customers and users. In my session we will speak about design partners and how to leverage them for improving your business results.
At the end of my session if you don't have such partners, you will probably want one, and if you are already paired with one, you may get some new ideas on how to better leverage your relationship
The customer success (CS) department is holding so many valuable inputs & information which can be a game changer for making an impact, the issue is they simply don't know they do.
When used correctly, CS inputs (support tickets, product demos, customer calls etc.) are an amazing source to generate user context & insights that will help crafting great products & make an impact.
In this talk, I want to share with you a variety of methods & processes to leverage CS inputs that we've implemented at monday.com and offer a few simple ways you can get started with implementing them as well.