!Cognitive biases of the different stakeholders : Don't blame the data
As product managers, we rely heavily on gathering data in order to make product and business-related decisions. But even with the best intentions at heart, many times our decision-making is affected by inherent biases and preconceived notions - not by empirical data.
This is a universal pain across organizations.
In this talk, we will reveal the most prominent cognitive biases and explore mitigation tips to make better data-driven decisions. From Sales to Marketing and from Support to Dev we'll dive into each stakeholder, cover the most painful bias, explore how it affects the product, and how to deal with them.
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Anthony Albanese has tried to claim his relationship with Alan Joyce
was a strictly professional one between a Prime Minister and a corporate titan, as he battles claims the Qantas boss was his
'personal travel agent' for free flights and upgrades.
However that characterization of the relationship was at odds with
that made by Mr Joyce, who said he was 'good mates' with Mr Albanese and
had been 'for years'.
In the wake of the explosive claims that the Prime Minister had Mr Joyce arrange free tickets and upgrades, Mr Albanese distanced himself from
the Qantas chief.
When asked about about their relationship on Sunday Mr Albanese implied it was
purely in a professional capacity, having been Transport Minister
and shadow transport spokesperson before becoming Prime Minister.
'He (Joyce) was the CEO of the national airline ... I
had the same relationship with him that I have with John Borghetti as the
CEO of Virgin,' Mr Albanese said.
That assessment was at odds with the many photos showing Mr Albanese and Mr Joyce apparently greatly
enjoying each other's company.
Mr Albanese and Mr Joyce were pictured in high spirits on the
red carpet at the Qantas 100th Gala Dinner in March last
year.
In photos from the event, Mr Joyce proudly walks the red carpet with one arm around the prime minister
and the other around Mr Albanese's partner, Jodie Haydon.
Just five months later, in August, a smiling Mr Albanese attended Qantas's unveiling of
it's special 'Yes 23' emblazoned airplanes for the Voice referendum.
Former Qantas CEO Alan Joyce jovially walked the red carpet with one arm around the prime minister and the other around
his partner, Jodie Haydon for a special anniversary event last year
Mr Joyce was seen touching Mr Albanese's arm, with the PM bursting into laughter.
Even when Scott Morrison was PM, Mr Joyce
enjoyed an apparently close relationship with Mr Albanese as the
pair stood close together at the launch of the Qantas' landmark Perth to London flight in March,
2018.
During a Senate hearing in September 2023, Mr Joyce said he had
been 'friends for years' with Mr Albanese.
Asked about why he gifted Mr Albanese's son Nathan a membership to the prestigious and exclusive
Chairman's Lounge Mr Joyce refused to confirm or deny
but talked up his relationship with the Prime Minister.
'I've been good mates with Albo for some time,' Mr Joyce
said.
However, the then Qantas CEO refused to say whether he
lobbied the Prime Minister on the controversial decision to
lock competitor Qatar Airways out of domestic routes.
It has since emerged in a new book about Qantas, The Chairman's Lounge,
by former Australian Financial Review columnist Joe
Aston that Ms Haydon is also a Chairman's Lounge member.
Mr Albanese and Mr Joyce also appeared to greatly
enjoying each other's company at a Qantas event in August last year
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Reports have emerged in a new book Mr Albanese received 22 upgrades from economy from Qantas and he would liaise personally with the former
airline boss for them.
Aston also alleged Mr Albanese directly contacted Mr Joyce while in his various parliamentary
jobs to ask for special upgrades for himself or his family.
According to unnamed Qantas 'insiders' 11 of the 22 flights Mr Albanese received upgrades for
were 'privately funded' and included overseas trips to Rome, London, Los Angeles and Honolulu, with some being for holidays.
Mr Albanese insisted on Tuesday that the London flights was for work purposes and all were 'declared in the appropriate way'.
Opposition Leader Peter Dutton has leapt on the accusations describing Mr
Albanese as being the 'best friend' of Mr Joyce.
Mr Dutton told Sky News on Monday night it was 'strange' Mr Albanese had directly contacted Mr Joyce to request
upgrades while holding a regulatory position in the transport sector.
'If you're the Transport Minister and you're picking up the phone to one of
the most important stakeholders in the portfolio asking for a free upgrade, then again, I
think the Prime Minister would be able to answer those questions
more effectively than anyone else because I'm not aware of anyone else having done it,' Mr Dutton said.
It has since emerged that Ms Haydon also has membership of the Qantas Chairman's Lounge
The Prime Minister denied frequently asking Mr Joyce for upgrades on Tuesday at press conference
in the NSW city of Newcastle.
'The only discussions that I can recall with Alan Joyce certainly were not discussed through calls - we
discussed the first flight from Australia to
Dubai on the A380,' he said.
'I've declared everything in accordance
with all of the rules.'
Aston was asked on Monday night by ABC interviewer Sarah Ferguson about how confident he was that Mr Albanese had made calls personally
to Mr Joyce for upgrades.
'I am very comfortable with my sourcing,' Aston said.
Asked whether he thought Mr Albanese had been influenced by Mr
Joyce's lobbying to block UAE airline Qatar domestically Aston said it was 'implausible' to think that the Prime Minister's office had
nothing to do with the decision.
Mr Albanese's son Nathan, 24, has reportedly also been granted access to the
Qantas Chairman's Lounge (pictured, Mr Albanese and
son Nathan in May, 2022)
'It's very hard to imagine a decision of any political sensitivity in the Albanese government that would not
go through the Prime Minister's office,' Aston replied.
He noted the opening up of the Australian domestic market Qatar had seemingly
been sailing through with Transport Minister Catherine King speaking warmly about the
proposal until 'everything changed' to stop it dead in tracks.
Ms King repeatedly denied in parliament the decision to block Qatar was due to Qantas lobbying her or any Labor colleagues.
Despite Mr Albanese claiming he declared every upgrade
received from Qantas the Australian Financial Review reported on Tuesday that he failed to do for his former wife Carmel Tebbutt when the two traveled together.
Opposition Leader Peter Dutton has questioned the alleged personal requests Mr Albanese
made to Mr Joyce while in his various parliamentary
jobs
Even when Scott Morrison was prime minister, Mr Joyce
appeared to have a close relationship with Mr Albanese (the pair are pictured
at an event in 2019)
Sky New host Sharri Markson on Monday night labeled Mr Joyce as 'basically
Albanese's personal travel agent.'
'This is all a question of integrity. Most Australians
struggle to afford even an economy airfare. They'd never
be able to afford the luxury of business class. It's out of
our reach,' she said.
'Can Albanese truly be impartial when it comes to making decisions about Qantas when he's been getting tens of thousands of dollars worth of free upgrades to business class?
The revelations puts the decision he made as transport minister and prime minister under a cloud.
'Aside from the integrity issues, this revelation is also
politically lethal. Albanese took care to curate a self-image of a housing
commission boy who made it. But now the perception is
cementing of a long-term pollie enjoying the perks of public office.'
Another awkward paradox of Mr Albanese's apparent close
relationship with Mr Joyce is that the Labor leader in a trade unionist advocate while Qantas attempted to break the
power of the Transport Workers Union by sacking 1700 staff during Covid.
The sacking has since been ruled illegal by Federal Court in a case brought by the union with Qantas
facing possible hundreds of thousands in compensation payouts.
The friendship however did find one perhaps unlikely defender in semi-retired
3AW radio star Neil Mitchell.
'Quick test: upgrade Albo is a bad look,' Mitchell wrote on X.
'But does anybody believe he was seriously compromised by having Alan Joyce as
a bestie? Time to rewrite rules governing politicians.'
WHAT IS THE QANTAS CHAIRMAN'S CLUB?
The Qantas Chairman's Lounge is an invitation-only club approved by the company chairman, with the guest list
a closely-guarded secret.
It has been dubbed ¿the most exclusive club in the country¿ and comes
with a distinct black card.
Members include senior-ranking MPs including ministers,
state premiers and the Prime Minister, leaders of major unions and sporting groups,
Qantas ambassadors, selected A-list celebrities, major corporate
figures and high-profile media personalities.
The clubs can be found in Sydney, Melbourne, Canberra, Brisbane,
Perth and Adelaide but are not signed, you have to know where to look.
Inside you will find expensive wood and brass furnishings, wool carpet
and marble flooring all bathed in natural light.
Members enjoy fine à la carte dining with a complimentary premium array of beers, spirits
and Australian wines. Wine bottles are often given as departing gift
Facilities may also include spas, showers and an assortment of books and magazines.
Members may bring in two guests at a time.
Lounge attendants personally alert you when your flight is to board and your
personal preferences are logged for each flight. Membership also entitles you to first-class facilities at Qantas partner airlines.
free upgrades where they are available and a hotline to Qantas's customer service for any and all travel needs.
Source: Executive Traveller
LondonAnthony AlbaneseQantas
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