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- Monday, 14 October 2019 00:00
How to Treat AI-Anxiety in Clients
A product which offers AI as a core business technology often triggers deep anxieties in our clients.
Suddenly, they are expected to trust a machine with tasks which were traditionally based on human experience and intuition.
In a world of rapidly evolving AI products, this "AI-anxiety" becomes a critical obstacle in the way to successful product adoption.
As product managers, we need to draw clearer boundaries between human and machine tasks, provide dedicated features for “anxiety relief”, and lead a conversation which will build
human-AI trust.
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