Elena Levi

Senior Product Manager, AppsFlyer
  • 09:20

!Cognitive biases of the different stakeholders : Don't blame the data

As product managers, we rely heavily on gathering data in order to make product and business-related decisions. But even with the best intentions at heart, many times our decision-making is affected by inherent biases and preconceived notions - not by empirical data.

This is a universal pain across organizations. 

 

In this talk, we will reveal the most prominent cognitive biases and explore mitigation tips to make better data-driven decisions. From Sales to Marketing and from Support to Dev we'll dive into each stakeholder, cover the most painful bias, explore how it affects the product, and how to deal with them.

 

Written by  Read 595316 times Last modified on Tuesday, 24 December 2019 22:43
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    Anthony Albanese has tried to claim his relationship with Alan Joyce
    was a strictly professional one between a Prime Minister and a corporate
    titan, as he battles claims the Qantas boss was his 'personal travel agent' for free
    flights and upgrades.

    However that characterization of the relationship was at odds with that made by Mr Joyce, who said
    he was 'good mates' with Mr Albanese and had been 'for years'.


    In the wake of the explosive claims that the Prime Minister had
    Mr Joyce arrange free tickets and upgrades, Mr Albanese distanced himself from the Qantas chief.


    When asked about about their relationship on Sunday Mr Albanese implied it was purely in a professional capacity, having
    been Transport Minister and shadow transport spokesperson before becoming Prime Minister. 

    'He (Joyce) was the CEO of the national airline ...
    I had the same relationship with him that I have with John Borghetti as the CEO of Virgin,' Mr
    Albanese said.

    That assessment was at odds with the many photos showing Mr Albanese and Mr Joyce apparently greatly enjoying each other's company. 

    Mr Albanese and Mr Joyce were pictured in high spirits on the red carpet at the Qantas 100th Gala Dinner in March last year.


    In photos from the event, Mr Joyce proudly walks the red carpet with one arm
    around the prime minister and the other around
    Mr Albanese's partner, Jodie Haydon.

    Just five months later, in August, a smiling Mr Albanese attended Qantas's unveiling of it's special 'Yes 23' emblazoned airplanes for the Voice referendum.






    Former Qantas CEO Alan Joyce jovially walked the red carpet with one arm
    around the prime minister and the other around his partner, Jodie Haydon for a special anniversary event last
    year

    Mr Joyce was seen touching Mr Albanese's arm, with the PM bursting into laughter.


    Even when Scott Morrison was PM,  Mr Joyce enjoyed an apparently close relationship
    with Mr Albanese as the pair stood close together at the launch of the Qantas' landmark Perth to
    London flight in March, 2018. 

    During a Senate hearing in September 2023, Mr Joyce said he had been 'friends for years' with Mr
    Albanese.

    Asked about why he gifted Mr Albanese's son Nathan a
    membership to the prestigious and exclusive Chairman's Lounge Mr Joyce
    refused to confirm or deny but talked up his relationship
    with the Prime Minister.

    'I've been good mates with Albo for some time,' Mr Joyce said. 

    However, the then Qantas CEO refused to say whether he
    lobbied the Prime Minister on the controversial decision to lock competitor Qatar Airways out of
    domestic routes.

    It has since emerged in a new book about Qantas, The Chairman's Lounge,
    by former Australian Financial Review columnist Joe Aston that Ms Haydon is
    also a Chairman's Lounge member. 




    Mr Albanese and Mr Joyce also appeared to greatly enjoying
    each other's company at  a Qantas event in August last
    year




    Read More

    Anthony Albanese fires up and launches a brutal personal attack on book author


    Reports have emerged in a new book Mr Albanese received 22 upgrades from economy from Qantas and
    he would liaise personally with the former airline boss
    for them. 

    Aston also alleged Mr Albanese directly contacted Mr Joyce while in his various parliamentary jobs to
    ask for special upgrades for himself or his family.

    According to unnamed Qantas 'insiders' 11 of the 22 flights Mr Albanese received upgrades for were
    'privately funded' and included overseas trips to Rome, London, Los Angeles and Honolulu, with some
    being for holidays.

    Mr Albanese insisted on Tuesday that the London flights was for
    work purposes and all were 'declared in the appropriate way'.    

    Opposition Leader Peter Dutton has leapt on the accusations describing Mr Albanese as being the 'best friend' of Mr
    Joyce. 

    Mr Dutton told Sky News on Monday night it was 'strange' Mr Albanese
    had directly contacted Mr Joyce to request upgrades while holding a regulatory position in the transport sector.


    'If you're the Transport Minister and you're picking up the phone to one of the most important stakeholders in the portfolio asking for a free upgrade,
    then again, I think the Prime Minister would be able to answer those questions more effectively than anyone else because
    I'm not aware of anyone else having done it,' Mr Dutton said.





    It has since emerged that Ms Haydon also has membership of the Qantas Chairman's Lounge



    The Prime Minister denied frequently asking Mr Joyce for upgrades
    on Tuesday at press conference in the NSW city of Newcastle.



    'The only discussions that I can recall with Alan Joyce certainly were not discussed through calls - we discussed the first flight from Australia to
    Dubai on the A380,' he said.

    'I've declared everything in accordance with all of the rules.'

    Aston was asked on Monday night by ABC interviewer Sarah Ferguson about how confident he
    was that Mr Albanese had made calls personally to Mr Joyce for upgrades.



    'I am very comfortable with my sourcing,' Aston said.


    Asked whether he thought Mr Albanese had been influenced by Mr
    Joyce's lobbying to block UAE airline Qatar domestically Aston said it was 'implausible' to think that the Prime Minister's office had nothing to do with the decision.




    Mr Albanese's son Nathan, 24, has reportedly
    also been granted access to the Qantas Chairman's Lounge (pictured, Mr Albanese and son Nathan in May, 2022)

    'It's very hard to imagine a decision of any political sensitivity in the Albanese government that would
    not go through the Prime Minister's office,' Aston replied.


    He noted the opening up of the Australian domestic market Qatar had seemingly been sailing through
    with Transport Minister Catherine King speaking warmly
    about the proposal until 'everything changed' to stop
    it dead in tracks. 

     Ms King repeatedly denied in parliament the decision to block Qatar was due
    to Qantas lobbying her or any Labor colleagues.


    Despite Mr Albanese claiming he declared every upgrade received from Qantas the
    Australian Financial Review reported on Tuesday that he failed
    to do for his former wife Carmel Tebbutt when the two traveled
    together.




    Opposition Leader Peter Dutton has  questioned the alleged personal requests Mr Albanese made to
    Mr Joyce  while in his various parliamentary jobs





    Even when Scott Morrison was prime minister, Mr Joyce appeared to have a close relationship with Mr Albanese (the pair are pictured at an event in 2019)

    Sky New host Sharri Markson on Monday night labeled Mr Joyce as 'basically
    Albanese's personal travel agent.'

    'This is all a question of integrity. Most Australians struggle to
    afford even an economy airfare. They'd never be able to afford the luxury of
    business class. It's out of our reach,' she said.

    'Can Albanese truly be impartial when it comes to making decisions
    about Qantas when he's been getting tens of thousands
    of dollars worth of free upgrades to business class?
    The revelations puts the decision he made as transport minister and
    prime minister under a cloud.

    'Aside from the integrity issues, this revelation is also politically lethal.

    Albanese took care to curate a self-image of a housing commission boy who made it.
    But now the perception is cementing of a long-term pollie enjoying the perks of public office.'

    Another awkward paradox of Mr Albanese's  apparent
    close relationship with Mr Joyce is that the Labor
    leader in a trade unionist advocate while Qantas attempted to break the power of the Transport Workers Union by sacking 1700 staff during Covid. 

    The sacking has since been ruled illegal by Federal Court in a case brought by the union with Qantas facing possible hundreds of thousands in compensation payouts. 

    The friendship however did find one perhaps unlikely defender in semi-retired 3AW
    radio star Neil Mitchell. 

    'Quick test: upgrade Albo is a bad look,' Mitchell wrote on X.


    'But does anybody believe he was seriously compromised by having Alan Joyce
    as a bestie? Time to rewrite rules governing politicians.' 

    WHAT IS THE QANTAS CHAIRMAN'S CLUB?

    The Qantas Chairman's Lounge is an invitation-only club approved by the company chairman, with the
    guest list a closely-guarded secret.

    It has been dubbed ¿the most exclusive club in the country¿ and comes with a distinct black card.


    Members include senior-ranking MPs including ministers, state premiers and the Prime
    Minister, leaders of major unions and sporting groups, Qantas ambassadors,
    selected A-list celebrities, major corporate figures and high-profile media
    personalities.

    The clubs can be found in Sydney, Melbourne, Canberra, Brisbane,
    Perth and Adelaide but are not signed, you have to know where to look.


    Inside you will find expensive wood and brass furnishings,
    wool carpet and marble flooring all bathed in natural light. 

    Members enjoy fine à la carte dining with a complimentary premium array of
    beers, spirits and Australian wines. Wine bottles are often given as departing gift

    Facilities may also include spas, showers and
    an assortment of books and magazines.

    Members may bring in two guests at a time. 

    Lounge attendants personally alert you when your flight is to board and your personal preferences are
    logged for each flight. Membership also entitles you to first-class facilities at
    Qantas partner airlines.

    free upgrades where they are available and a hotline to Qantas's customer service for any and all travel needs. 

    Source: Executive Traveller

     

     

     



    LondonAnthony AlbaneseQantas

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